Shipping policy

Last updated: 18 September 2026

OVO Protein, operated by Ovoprotein Pty Ltd, delivers orders within South Africa.

Order processing

Orders are processed after payment has been successfully received. Orders are generally dispatched within [insert number of business days] business days.

Orders placed on weekends or public holidays are processed on the next business day.

During promotional periods, product launches, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will contact you using the contact details provided with your order.

Delivery charges and estimated delivery times

Shipping charges are calculated and displayed at checkout based on your delivery address and the available delivery service.

Estimated delivery time is [insert estimated delivery timeframe] business days after dispatch. Delivery estimates are provided as a guide and are not guaranteed, as delays may occur because of courier operations, public holidays, weather, incorrect address details, or circumstances outside our control.

Delivery address

Please make sure that your delivery address, contact number, and other order details are correct before completing your purchase.

We are not responsible for delays or additional delivery costs caused by an incorrect or incomplete address. If you notice an error in your address after placing an order, contact us as soon as possible at info@ovoprotein.co.za so that we can try to assist before the order is dispatched.

Delivery problems

If your order has not arrived within the estimated delivery period, or if your tracking information indicates a delivery problem, please contact us at info@ovoprotein.co.za with your order number.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible and include your order number and photographs of the issue. We will assess the matter and assist in accordance with our Return and refund policy and applicable South African consumer-protection law.

Returns and refunds

Returns and refunds are handled according to our Return and refund policy. Please review that policy before sending any item back. Items returned without prior approval may not be accepted.

Contact

If you have questions about this Shipping policy or your delivery, contact us at:

Ovoprotein Pty Ltd
Amberfield Crest Estate
Centurion, GP 0157
South Africa
Email: [confirm the correct customer-service email before publishing]
Phone: [confirm whether +27 64 361 9721 should be used]

Legal notice

Last updated: 18 September 2026

This website, ovoprotein.co.za, is operated by Ovoprotein Pty Ltd, trading as OVO Protein.

Business details

Legal name: Ovoprotein Pty Ltd
Trading name: OVO Protein
Business address: Amberfield Crest Estate, Centurion, GP 0157, South Africa
Company registration number: [insert registration number]
VAT number: [insert VAT number, if applicable]
Email: [confirm the correct business email before publishing]
Telephone: [confirm the correct telephone number before publishing]

Website and product information

We take reasonable steps to keep the information on this website accurate and current. However, product descriptions, prices, availability, images, nutritional information, and other content may change without notice.

Product information is provided for general shopping purposes and is not intended to replace professional medical, nutritional, or healthcare advice. Please read product labels carefully and consult a qualified healthcare professional if you have questions about whether a product is suitable for you.

Orders and availability

An order is subject to product availability and successful payment. We reserve the right to correct errors, update information, or cancel an order where there has been an obvious pricing, product, stock, or technical error, subject to applicable law.

Our delivery arrangements are described in our Shipping policy, and returns and refunds are handled in accordance with our Return and refund policy.

Intellectual property

Unless otherwise stated, the content of this website, including its text, product images, graphics, branding, logos, layout, and other materials, belongs to or is licensed to Ovoprotein Pty Ltd. It may not be copied, reproduced, modified, distributed, or used commercially without our prior written permission.

External links

This website may contain links to third-party websites. We are not responsible for the content, availability, privacy practices, or security of websites operated by third parties.

Privacy

Personal information is handled in accordance with our Privacy policy. By using this website, you acknowledge that you have read the applicable policies and agree to use the website lawfully.

Governing law

These website terms and this Legal notice are governed by the laws of the Republic of South Africa, subject to any mandatory rights and protections available to consumers under applicable law.

Contact

For questions about this website, our products, or these policies, contact:

Ovoprotein Pty Ltd
Amberfield Crest Estate
Centurion, GP 0157
South Africa
Email: [confirm the correct email]
Phone: [confirm the correct phone number]

Before publishing, I’d strongly recommend confirming the email address, postal code, company registration number, VAT number, and shipping timeframe. Shopify’s policy guidance also recommends getting local legal advice for store policies, especially the legal notice.